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STORE POLICY

REFUND POLICY

We do not accept ‘change of mind’ refunds, credits or exchanges on any pieces from our Solid Gold Signature range, or Complete Custom Designs.

We ask that you please consider all details of your piece carefully before making your purchase - our team is available to answer any questions and clarify any queries you may have prior to ordering, to ensure your purchase is the perfect choice.

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We pride ourselves on our extremely high quality craftsmanship so if you have any concerns or issues with your Fiorie piece upon receiving it, please contact our team within 30 days of delivery, and we will work with you to resolve the issue.

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All other full price ready-made pieces can be returned to us within 30 days of delivery for refund (excludes shipping fee/s).

Fiorie Jewellery reserves the right to refuse a refund or exchange to any customer if:

  • There is evidence of use and wear of the item.

  • It is a bespoke, custom made item or an item from our Solid Gold Signature Range

  • It is a ring that has been resized to your specifications.

  • An incorrect finger size is supplied by the customer.

  • The reason is not related to quality issues.

  • The quality issue can be easily rectified by our jeweller. 

  • There is evidence to suggest the customer has misused or intentionally tampered with the product.

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Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Payment Methods

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Afterpay

- Google Pay

- Apple Pay

PRIVACY POLICY

Last updated: August 28, 2025

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Welcome to Fiorie Jewellery ("we", "our", or "us"). This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.fioriejewellery.com (the "Site").

By accessing or using our Site, you agree to the practices described in this policy.

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1. Information We Collect

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a. Information You Provide to Us

We collect personal information you voluntarily give us, including:

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Account login details (if you create an account)

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b. Information Automatically Collected

When you use the Site, we automatically collect certain data, such as:

  • Your IP address

  • Browser type and version

  • Device type and operating system

  • Pages you visit and time spent

  • Referring URL

We use cookies and similar tracking technologies to improve your browsing experience. You can manage cookie preferences in your browser settings.

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2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your orders

  • Provide customer support

  • Improve and optimize our website

  • Ensure website security and prevent fraud

  • Comply with legal obligations

We do not use your data for unsolicited email marketing or newsletters.

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3. Sharing Your Information

We do not sell your personal information.

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers to fulfill your orders

  • Website service providers (e.g., hosting, analytics)

These third parties are required to handle your data securely and only for the purposes we specify.

 

4. Cookies and Tracking

Our Site uses cookies to:

  • Remember your preferences

  • Enable basic site functionality (like shopping cart)

  • Analyze site traffic through services like Google Analytics

You can decline non-essential cookies by adjusting your browser settings.

 

5. Your Rights (Including GDPR)

If you are located in the UK, EU, or another jurisdiction that provides data rights, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies

  • Request deletion of your personal data

  • Object to or restrict processing of your data

  • Withdraw consent (where applicable)

To exercise any of these rights, contact us at: info@fioriejewellery.com

 

6. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

 

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors.

 

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

 

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

📧 info@fioriejewellery.com

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