top of page

SHIPPING & RETURNS

Shipping Policy

Last updated: January 3rd, 2026

​

Australia

We are pleased to offer complimentary shipping on all orders within Australia.

No additional taxes or import duties apply — the price displayed at checkout is the final amount payable.

​

Signature & Solid Gold Collections

All Signature and solid gold pieces include complimentary worldwide shipping.

Please note that depending on your destination, local VAT and/or import duties may be applied. Where applicable, these charges will be clearly displayed at checkout.

Should you prefer to settle these charges directly with customs upon delivery, please contact us prior to placing your order.

​

Travel Collection (Plated Jewellery)

Due to current international courier restrictions with Australia Post, orders from our Travel Collection shipping outside Australia incur a flat-rate international shipping fee of $120 AUD on orders under $500 AUD while we continue to explore alternative courier solutions.

Additional VAT and/or import duties may apply and will be calculated at checkout where required. Should you prefer to settle these charges directly with customs upon delivery, please contact us prior to placing your order.

​

Made to Order | Production Time

At Fiorie, every piece is crafted exclusively for you. We do not mass-produce.

Please allow approximately 6 weeks for your jewellery to be thoughtfully handcrafted with precision and care before dispatch.

Once complete, your piece will be securely packaged and shipped to your nominated address.

​

Estimated Delivery Times (After Dispatch)

  • Australia: 2–5 business days

  • New Zealand: 5–10 business days

  • International: 5–15 business days

All orders are shipped with full tracking. Your tracking details will be emailed once your parcel has been dispatched.

​

Shipping Coverage

We currently ship to 46 international destinations, including:

Oceania: Australia, New Zealand

North America: United States, Canada, Mexico

Europe: United Kingdom, Ireland, France, Germany, The Netherlands, Norway, Sweden, Denmark, Finland, Iceland, Belgium, Luxembourg, Italy, Vatican City, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland

Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Cambodia

Middle East: Jordan

​

Taxes & Duties

Prices are inclusive of GST for Australian orders.

For international shipments, taxes, VAT, and/or import duties may apply depending on your destination and will be calculated at checkout where required. If you prefer to pay these charges directly to customs upon delivery, please contact us prior to ordering.

​

Delivery Exceptions

In the event a parcel is refused or returned due to an incorrect or incomplete shipping address, refunds will be processed once the item is returned to us, less:

  • Outbound and return shipping costs

  • Any applicable duties, taxes, or handling fees

We kindly encourage all customers to carefully review shipping details before completing their purchase.

​

If you have any questions regarding shipping, delivery timelines, or custom arrangements, our team would be delighted to assist.
Please contact us at info@fioriejewellery.com.

Returns & Exchange Policy

Last updated: January 3rd, 2026

​

At Fiorie Jewellery, every piece is created with care and intention. Your satisfaction is important to us, and we are committed to offering a thoughtful and transparent returns process.

​

Return Eligibility

Eligible items may be returned within 14 days of delivery, provided the following conditions are met:

  • Items are unworn, unused, and in original condition

  • Original packaging, tags, and protective seals remain intact

  • Items are returned in a resalable condition

  • Proof of purchase (order number or receipt) is provided

​

Items Not Eligible for Return

Due to the nature of our craftsmanship and hygiene standards, we are unable to accept returns on:

  • Custom or personalised pieces

  • Sale or clearance items

  • Earrings (for hygiene reasons)

  • Items returned outside the 14-day return period

​

Exchanges

At this time, we do not offer direct exchanges.

Should you wish to select an alternative piece, we kindly ask that you return the original item for a refund and place a new order separately.

​

Refunds

Once your return has been received and inspected, you will be notified via email.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item is faulty or an error occurred on our part

​

How to Return Your Item

To initiate a return, please follow the steps below:

  1. Email info@fioriejewellery.com with your order number and reason for return

  2. Our team will provide return instructions and the appropriate return address

  3. Securely package the item and send it using a trackable shipping method

  4. Retain proof of postage until your refund has been processed

​

Faulty or Incorrect Items

If your order arrives faulty or incorrect, please notify us within 48 hours of delivery so we can resolve the matter promptly and appropriately.

​

Please note that our Returns & Refunds Policy is separate from our Aftercare & Warranty coverage. All solid gold pieces are covered by our two-year manufacturing warranty, which includes craftsmanship-related issues under normal wear. For care guidance, maintenance, or warranty enquiries, our team is always happy to assist.

​

​If you have any questions regarding returns or refunds, our team is always happy to assist.
Please contact us at info@fioriejewellery.com.

bottom of page