PRODUCT CARE
Caring For Your Solid Gold Jewellery
To preserve the radiance of your gold and moissanite or lab-grown diamond, it’s essential to establish a routine of proper care. Here’s everything you need to know about maintaining its timeless beauty.
Care Guide
Storing Your Ring
It can be tempting to slip your ring off and place it nearby, but this habit increases the risk of misplacing or damaging your treasured piece. To keep your ring secure, we recommend using our ring box or pouch or a good quality jewellery box.
At-Home Cleaning
Maintaining the radiance of your ring is simple with regular at-home care. To keep your piece as brilliant as the day it became yours, we recommend a gentle cleaning routine approximately once a week. Follow the easy, step-by-step guide available here to ensure your ring is well maintained for a lifetime of love.
Recommended Professional Ring Care
Fine jewellery is designed to last a lifetime when properly cared for. We encourage clients to have their rings professionally cleaned and inspected at least once a year. Routine servicing can help identify wear, check stone security, and keep your ring looking its best. Rhodium replating may be required periodically for white gold to refresh its colour and brilliance.
When to Remove Your Engagement Ring
While your ring is crafted to last a lifetime, there are moments when it’s best to remove your ring to protect it from unnecessary damage:
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Exercising: Lifting weights or using gym equipment can put pressure on the band and setting.
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Swimming: Cold water can cause your fingers to shrink, increasing the risk of your ring slipping off. Chlorine and saltwater can also affect metal integrity.
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Cleaning: Harsh household chemicals such as bleach can dull your ring’s shine and weaken the metal over time.
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Gardening: Soil can accumulate in the setting, and there’s always the risk of losing your ring amongst plants or grass.
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Showering: Soap, shampoo, and conditioner can leave a residue on your ring, dulling its shine over time. Slippery hands also increase the chance of your piece slipping off, and going down the drain.
Caring for Your Gold-Plated Jewellery
Our jewellery is crafted with 5 layers of 18k gold electroplating, giving you a stunning, long-lasting shine!
To keep it sparkling, avoid exposing your pieces to harsh chemicals, perfumes, or water. After wearing, simply wipe them down with a soft cloth to keep that glow going!
Store your jewellery in a cool, dry place, away from direct sunlight and humidity and it’ll stay looking fabulous for years to come! With just a little love and care, your gold-plated treasures will stay shining bright!
Aftercare & Warranty
At Fiorie Jewellery, every piece is thoughtfully crafted to be worn, cherished, and enjoyed for years to come. Proper care and mindful wear will help preserve the beauty and integrity of your jewellery over time.
Our Warranty
All solid gold Fiorie pieces are covered by a two-year manufacturing warranty, commencing from the date of delivery.
This warranty covers:
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Manufacturing defects
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Craftsmanship-related issues under normal wear
Should a covered issue arise, our team will assess the piece and, where appropriate, offer a repair, replacement, or store credit at our discretion.
What Is Not Covered
While our pieces are designed for everyday elegance, the following are not covered under our warranty:
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General wear and tear
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Accidental damage or impact
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Loss, theft, or breakage caused by misuse
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Damage resulting from improper storage or care
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Alterations or repairs performed by a third party
Why two years?
Because true manufacturing defects reveal themselves early.
If a piece has been crafted incorrectly, issues such as loose settings or structural weakness almost always become apparent within the first 24 months.
Beyond this timeframe, changes to a piece are typically the result of normal wear, impact, or routine maintenance requirements — not manufacturing faults.
Unlike many “lifetime warranties” that rely on exclusions and fine print, our approach is clear, honest, and meaningful.
Want to know more about why we offer 24 months vs lifetime? Head to our blog here about whether the big name jeweller perks are really worth it.
Plated Jewellery & Travel Collection Care
Our Travel Collection and plated pieces are designed for style-forward wear and occasional use and include a six month manufacturing warranty.
Please note:
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Gold plating naturally wears over time and with regular exposure to moisture, chemicals, friction, and daily activities
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Plating wear, fading, or discolouration is considered normal and is not covered under warranty
To extend the life of plated jewellery, we recommend removing pieces before showering, swimming, exercising, or applying lotions, perfumes, or cosmetics.
Stone Security & Prong Care
All of our gemstones are securely set by skilled artisans; however, daily wear can cause gradual loosening over time.
We recommend:
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Avoiding impact or heavy pressure on stone-set pieces
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Periodic professional inspections to ensure prongs remain secure
Stone loss due to impact, wear, or lack of maintenance is not covered under warranty.
Resizing & Modifications
Please note:
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Complimentary resizing is not included unless explicitly stated at the time of purchase
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Resizing or modifications carried out by a third party will void the warranty
If you require resizing or alterations, we encourage you to contact us so we can guide you through the safest options.
Caring for Your Jewellery
To preserve the brilliance of your Fiorie piece:
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Store jewellery separately in a soft pouch or box
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Remove jewellery during sleep, exercise, or manual activities
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Clean gently with a soft cloth and mild soap when needed
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Avoid exposure to harsh chemicals, chlorine, or saltwater
Warranty Claims & Aftercare Support
If you believe your piece may be covered under warranty, please contact us at info@fioriejewellery.com with:
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Your order number
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Clear photos or videos of the issue
Our team will assess your enquiry and guide you through the next steps with care and transparency.
Our Commitment
While no fine jewellery is indestructible, we stand behind the quality of our craftsmanship and are always here to support you in caring for your Fiorie piece.
For personalised aftercare advice, maintenance guidance, or warranty enquiries, please don’t hesitate to reach out.
